Do you ship internationally?

Yes we do! We love that our creations are going places!

Our order processing takes 1-2 working days.

International shipping rates and estimated time:

Malaysia: SGD6 (~MYR19) for ~2 items (up to 1kg), SGD15 (~MYR45) for ~4-5 items. Takes about 3-5 working days. Please note that you will be charged import tax when your total value of items exceed MYR500.

Australia, Hong Kong, South Korea, China, Taiwan, Indonesia, Thailand, Japan, United Kingdom: USD6 for 1 organiser/planner, USD8 for 1 pursebook/dual zip sling bag, takes 6-8 working days

USA, Netherlands, France, Germany, Canada, UAE: USD8 for 1 organiser/planner, USD11 for 1 pursebook/dual zip sling bag, takes 7-15 working days

*Actual rates calculated at checkout

We dispatch from Singapore- please do take note of any import customs duties, foreign taxes or other fees that may be imposed, which you will have to pay.

How do I track my delivery?

We send email notification to you upon dispatch of your order parcel with your tracking number and tracking URL which allows you to track your parcel status.

I have just made a purchase and accidentally ordered the wrong item or design?

If this happens, quickly email us  with your order number within 2 hours of your order being placed to ensure that we are aware of the changes. We will do our utmost best to accommodate the changes. However, if the order has been processed, we seek your understanding that we will be unable to make the changes for you!

Am I able to stack discounts? 
Our coupon codes are not stackable unless stated otherwise. ;-)

How can I make a bulk order on your products (Wedding , Birthday Party, Corporate)?

Kindly email our team and we will get back to you within 1-2 working days.

If the product is out of stock can I place a Backorder or be on waiting list?

We try to put up our OOS designs on Backorder because we know how much you love them! However, if due to materials or production issues the product is not on backorder on our site, you may email us on the item that you would like to purchase and we will update you if there will be future replenishments. 

I did not receive my parcel! What can I do?
Please write to us at hello@moriofficial.com with your order number. If your tracking status shows delivered but you did not receive it, do check if you have missed calls/messages from courier driver and if it was received by a family member/others in the house. Otherwise, write to us and we will check with courier for you.

Please note that courier driver attempts 3 times delivery in total. Thereafter, it will be returned back to us.

You are also responsible for correct address put in for order. For invalid address, courier will return parcel back to us.

Once it is returned to us, you can choose to: 
- Self collect for free at 50 Kallang Pudding Road (5-8mins from Mattar MRT)
- Have us resend to you by smartpac (if it's only 1 item in your order) at SGD3.8
- Have us resend to you by courier at SGD5

Why is there size or colour difference in my actual product received?
Please note that our bags and pouches are handmade- kindly allow slight size difference of 0.25 inches.

For colour- we try our very best to best represent the colours on our plain background product photos on each of our product page. We also use product titles to best describe the colour. However, some colours of our materials such as greyish-green colour for our water-resistant fabric appears a little different under different lighting (indoor lighting - warm/cool and outdoor natural lighting). We thought the colour's cool like that too, and it has become one of our best-selling colour to match with in many designs! 

However, if you still find it not to your liking, our exchange policy allows you to exchange for a new item within 3 days of receipt of your order. Email us at hello@moriofficial.com for us to assist you! :)

I have a change in mind, can I return or exchange?
We understand sometimes you may have a change in mind and while we do not accept returns, we accept exchanges within 7 days of receipt of items! ☺

To make an exchange, reach out to us  with your Order Number, Item(s) that you wish to exchange or if you wish to have store credits to be used within 3 months of exchange. All returned items should be sent in their original condition and packaging and you will have to arrange for delivery of return of items back to us at your own cost (with tracking).

For exchange of physical items instead of store credit, only exchange for total higher value item(s) will be allowed and you will have to top up for the difference. There is a flat shipping fee of SGD5 for exchanges in Singapore, and ~USD15 for other international markets. Upon receiving of your items, we will take 2 working days to process delivery of new items and courier delivery time depends on your country destination (check order delivery sections for time needed above).

There’s something wrong with the product I received! 

Please check your order within 7 days of receipt of parcel and contact us immediately at hello@moriofficial.com if you believe your item(s) received as defective, damaged, or incorrect. We may ask you to provide us with such reasonable assistance as we may require, including providing photos/videos of the item(s) so we can check on the issue and resolve it for you.

In the event that we ask you to return any item(s) to us, we will make the arrangements for such return (the costs of which will be borne by us). You should note that any item(s) that are defective, damaged or incorrect should be in its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, and in its original packaging.

While being a social enterprise, we take feedback seriously as part of the improvement process to ensure quality work by Mori moms.

Kindly note that our products are handmade.

When can I receive my order if I need name personalisation?

We need additional 5 working days to complete your name personalisation. They are lovingly done by a local mother in Singapore. Please note the order processing time of 1-2 working days, and courier delivery lead time of 1-3 working days in Singapore. For international delivery times, please see above under International.

How are the name personalisations done?

They are done using embroidery machine by a local mum (hire referred by Fei Yue Family Service Centre).

Over the years, we have up-skilled our local mum from acrylic paint stenciling to iron-on vinyl to now embroidery using embroidery machine. This is our commitment to improve our quality for name personalisations as well as upgrading her skills. Your support ensures sustained income for her and her special needs son and family.

Can I see how the name personalisation will look like?

Here's a photo of how name personalisation looks like on our creations! Please note font type, colour, size and name placement is standardised.

Mori Customer Service Team is dedicated to reply to all your questions within 2 working days. Thank you for your support towards Mori!