Order, Delivery, Product FAQs
What is the shipping fee locally in Singapore?
For local orders in Singapore, courier delivery is $3.5 flat rate.
When can i receive my order after making the payment?
Orders will be dispatched within 1-2 working days. Local courier delivery in Singapore takes 1-3 working days. For international deliveries, please check international delivery below.
For orders with name personalisation, we require additional 5 working days.
During sale and festive seasons, do take note that there may be a delay in deliveries.
How do I track my delivery?
We send email notification to you upon dispatch of your order parcel with your tracking number and tracking URL which allows you to track your parcel status.
What if my delivery address is incomplete?
Oh dear! Kindly email us with your order number and send us the complete address within the next 4 hours. We will be able to change the address before the order is being processed. If the order is processed, we will need to wait for the items to be returned before we can make the re-delivery. There is also charge of $5 for redelivery. Please put the subject title as <order number > < Incomplete Address>
Can I do self collection?
Yes, you may opt for self collection. The self collection point is at Kallang (about 10mins walk from Kallang MRT) on weekdays 10.30am - 4.30pm. You can use the SELFCOLLECT coupon code at checkout and kindly add in the collection date and time under Notes to seller on cart page in your order. Please note that self collection can only be done 1 working day after the order has been placed, example if your order is placed on 9 Feb (Wed), you can only self collect on 11 Feb (Fri). Self collection details will be sent to you after your order has been received.
What if I need my parcel urgently?
You may opt for self collection (see above) or arrange for Grab Express for pickup at our warehouse office instead of self collecting yourself.
Do you ship internationally?
Yes we do! We love that our creations are going places!
Our order processing takes 1-2 working days.
International shipping rates and estimated time:
Malaysia: SGD6 (~MYR19) flat rate, free for above SGD90 spend (~MYR280)! Takes about 5-9 working days.
Australia, Hong Kong, South Korea, China, Taiwan, Indonesia, Thailand, Japan, United Kingdom: USD6 for 1 organiser/planner, USD8 for 1 pursebook/dual zip sling bag, takes 6-8 days
USA, Netherlands, France, Germany, Canada, UAE: USD8 for 1 organiser/planner, USD11 for 1 pursebook/dual zip sling bag, takes 7-15 days
*Actual rates calculated at checkout
How do I track my delivery?
We send email notification to you upon dispatch of your order parcel with your tracking number and tracking URL which allows you to track your parcel status.
We dispatch from Singapore- please do take note of any import customs duties, foreign taxes or other fees that may be imposed, which you will have to pay.
I have just made a purchase and accidentally ordered the wrong item or design?
If this happens, quickly email us with your order number within 2 hours of your order being placed to ensure that we are aware of the changes. We will do our utmost best to accommodate the changes. However, if the order has been processed, we seek your understanding that we will be unable to make the changes for you!
Am I able to stack discounts? You may only enter one discount code at checkout.
How can I make a bulk order on your products (Wedding , Birthday Party, Corporate)?
Kindly email our team and we will get back to you within 1-2 working days.
If the product is out of stock can I place a Backorder or be on waiting list?
We try to put up our OOS designs on Backorder because we know how much you love them! However, if due to materials or production issues the product is not on backorder on our site, you may email us on the item that you would like to purchase and we will update you if there will be future replenishments.
I have a change in mind, can I return?
We understand sometimes you may have a change in mind and accept returns for store credits that never expire! ☺
To make a return, reach out to us with your Order Number, Item(s) that you wish to return. All returned items should be sent in their original condition and packaging. Your return must reach us within 30 days from the date of delivery. There is a flat shipping fee of SGD4(~MYR12) for returns in Singapore and Malaysia, and SGD10 (~USD7.5) for other international markets.
There’s something wrong with the product I received!
We provide continual training with our Mori moms for sewing skills and quality checks to ensure quality for our creations.However, if you find any defects in product, please take a photo and send to us to our email at hello@moriofficial within 2 working days upon receiving products, and we will work with you from there.While being a social enterprise, we take feedback seriously as part of the improvement process to ensure quality work by Mori moms. Kindly note that our products are handmade.
When can I receive my order if I need name personalisation?
We need additional 5 working days to complete your name personalisation. They are lovingly done by a local mother in Singapore. Please note the order processing time of 1-2 working days, and courier delivery lead time of 1-3 working days in Singapore. For international delivery times, please see above under International.
Can I see how the name personalisation will look like?
You may refer to this link for examples. Here's also a photo of how name personalisation looks like on our creations!
How long is the phone bag strap?
The maximum length of the strap is 54 inches. If you clip on the hooks, the drop length max is 27 inches.
What type of phone model can fit the front pocket?
Please check our bag measurements against your phone measurements.
The pouch body size is 7.5 X 5inches. Front external pocket size is 4.7 X 4.9 inches.
Please click this link for more information.
Can I purchase an extra bag strap? Yes, you can, subject to availability! Kindly email us to enquire.
Mori Customer Service Team is dedicated to reply to all your questions within 2 working days. Thank you for your support towards Mori!