Delivery, Returns & Refunds
When can I receive my order after placing the order?
Orders will be dispatched within 1-2 working days.
For orders with name personalisation, we require additional 5 working days.
Local Singapore delivery:
Local courier delivery in Singapore takes 1-3 working days.
International estimated shipping delivery time:
Malaysia: Takes about 5-9 working days. Please note that you will be charged import tax when your total value of items exceed MYR500.
Australia, Hong Kong, South Korea, China, Taiwan, Indonesia, Thailand, Japan, United Kingdom: takes 6-8 working days
USA, Netherlands, France, Germany, Canada, UAE: takes 7-15 working days
During sale and festive seasons, do take note that there may be a delay in deliveries.
*Kindly note that courier driver attempts 3 times delivery in total. Thereafter, it will be returned back to us. Once it is returned to us, you will need to pay for additional processing and courier fee (total of S$7) to redeliver. Alternatively, you may opt to self collect or pickup at our warehouse office.
How do I track my delivery?
We send email notification to you upon dispatch of your order parcel with your tracking number and tracking URL which allows you to track your parcel status. Please kindly check your spam mail box if you have not received your shipping tracking email, as sometimes our mail gets in there! Kindly mark us as "Not Spam" so you may receive timely updates from us. If you still do not find it, let us know and we will resend.
What if I need my parcel urgently?
You may opt for self collection (see above) or arrange for Grab Express for pickup at our warehouse office instead of self collecting yourself. Contact us at hello@moriofficial.com to arrange!
RETURNS & EXCHANGES
I have a change in mind, can I return or exchange?
We understand sometimes you may have a change in mind and while we do not accept returns, we accept exchanges (top-up required for exchange items that are more expensive) within 3 days of receipt of items! ☺
To make an exchange, reach out to us with your Order Number, Item(s) that you wish to exchange. All returned items should be sent in their original condition and packaging and you will have to arrange for delivery of return of items back to us at your own cost (with tracking). There is a flat shipping fee of SGD7 for exchanges in Singapore, and ~USD15 for other international markets. Upon receiving of your items, we will take 2 working days to process delivery of new items and courier delivery time depends on your country destination (check order delivery sections for time needed above).
There’s something wrong with the product I received!
We provide continual training with our Mori moms for sewing skills and quality checks to ensure quality for our creations.However, if you find any defects in product, please take a photo and send to us to our email at hello@moriofficial within 2 working days upon receiving products, and we will work with you from there.While being a social enterprise, we take feedback seriously as part of the improvement process to ensure quality work by Mori moms. Kindly note that our products are handmade.